Solutions · tailored by use case
4 use cases covering global CS, cross-border e-commerce, channel/agent networks, and on-premise enterprises.
Global Customer Service
Unified inbox, AI translation, ticket assignment, and QA audit for global service teams.
- 10+ regional nodes for 24/7 shifts
- Full audit on every chat for managers
- Ticket SLA dashboard — drop-off rate goes down
Cross-border E-commerce
Pre-sale, post-sale, and re-purchase service backend for Amazon, Shopee, and Shopify sellers.
- Handle IG / WhatsApp / FB DM in one workstation
- Auto-sync tags to CRM/CDP
- Serve long-tail languages efficiently
Channels / Agents
Trackable links, lead counters, and attribution settlement to make multi-tier agent output transparent.
- HQ → Agent → Staff: clear attribution
- Auto-track clicks / leads / valid leads
- Independent agent backend, isolated permissions
Enterprise On-Premise
On-premise, VPC, SSO, and custom SLA for compliance-sensitive enterprises.
- Full delivery: app + DB + nodes + ops manual
- OIDC / SAML / AD integration
- 24/7 dedicated CSM + 4h SLA
Don’t see a perfect fit?
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